Coaches’ Retreat Terms and Conditions

PAYMENT
You may pay in full ($700) or pay a deposit of $200 plus 4 monthly payments of $137.50 for a total of $750. You must pay in full to attend the Retreat.

If you cancel your Retreat within three weeks of departure, we are sorry but we cannot offer a refund. If you cancel between six weeks before departure and the three weeks prior to departure you are eligible for a refund of 50% of the full price.

If you cancel prior to six weeks before departure then you are eligible for a refund of 75%

However, if we can give your place to another person who was on our waiting list, even within the 3 week period, we will endeavor to do so, and give you a full refund minus a $25 admin fee.

We suggest you take out travel insurance as soon as you book your Retreat, which will cover you for cancellations, as we cannot waive our cancellation policy or be liable for loss of your the Retreat in the event that you are unable to travel to the Retreat.

Cancellation Period	Cost
3 weeks prior to departure	No refund (unless we can sell your space)
6 weeks or less prior to departure	50% refund
6 weeks or more prior to departure	75% refund

LIABILITY:

We do NOT accept any liability for: Cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control, participants' medical or psychiatric conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property of participants.

COMPLAINTS:

In the unfortunate event of a problem or a complaint, in the first instance the client should address it immediately to the venue owner/manager. If not resolved, the client should contact Jen Riday LLC and we will attempt to mediate and resolve it for you as soon as possible so as not to detract from the enjoyment of your Retreat. Please note that Jen Riday LLC is acting only to book the Retreat on your behalf with the owner of the facility, the ultimate responsibility for resolution is between the client and the venue. However, we will always assist you with justifiable complaints provided we are notified of problems at the time they arise.

LEGAL STATUS:
While promoting a venue does confer recognition of a good standard in accordance with our reputation, Jen Riday LLC is acting purely and solely as booking agents between, and on behalf of, both parties.